www.top-cigarettes.net

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Frequently Asked Questions

What are Tax-Free cigarettes?

Shopping "duty-free" means not paying state tax, federal tax and excise tax. This means you can buy your favorite brand cigarettes at only a fraction of the retail cost! Taxes are not included in prices because duty-free cigarettes are shipped globally from authorized duty-free, bonded warehouses. Destination tax regulations are completely different from one country to another and tobacco products are shipped to over 100 different countries.

Are the cigarettes you sell the same quality that I can buy in my local convenience store?

At top-cigarettes.net we offer only quality original tobacco products. Our products are manufactured in the European Union - in the UK, Switzerland, France and the Ukraine - and in the U.S., by world leading cigarette manufacturers. While we cannot specifically guarantee from which of these countries of manufacture an item will come, we do guarantee that all of our tobacco items are genuine and of the very highest quality. All the products on our website are bought directly from the manufacturers, and are, therefore, of the best taste and freshness available online. All cigarette packs and cartons are properly marked and labeled by the corresponding tobacco companies. Some of our products may be distributed from countries outside of Europe.

Is there a minimum or maximum order?

No. The quantity of cigarettes that can be purchased at top-cigarettes.net is left to the discretion of customers who must be aware of the laws enforced in their country and the sanctions they may incur.

How can top-cigarettes.net offer such low prices?

The reason you can buy your favorite cigarettes for a lower price is that top-cigarettes.net doesn't pay for branding, marketing, advertising, a costly sales force or overhead. All top-cigarettes.net tobacco products are made by their respective manufacturers, and are exactly the same as what is available at your local convenience store.

Is this legal?

Yes, as long as the purchase is made in accordance with international postal regulations and standards. top-cigarettes.net complies with all international trade and postal regulations. In addition, you must be at least 18-21 years of age (in some states 19) to order tobacco products from top-cigarettes.net.

Do I have to pay a fee to join top-cigarettes.net?

No. The access to our site is free and there is no fee to browse or make purchases.

What shipping method do you use?

We ship orders by Registered Airmail. A signature is required upon delivery.

When can I expect to receive my order?

Please allow approximately 12 to 18 business days for shipping. Business days do not include holidays and weekends. Shipping times may vary depending on your location.

I ordered 2 cartons, but received only one - why?

To guarantee delivery, we split orders into separate parcels.
It can take up to 10 days after the first carton is received to receive a full order of more than one carton.

Why can't you send me a single parcel containing more cartons?

Because it would be subject to taxes since the width and value would not fall within the prescribed international parameters.

What information is written on the parcel?

The parcel lists information required by postal authorities such as your address, our address, and a description of the contents.

How can I find out my order status?

After you've placed your order at top-cigarettes.net you will be notified by e-mail when it is approved. For more information about your order or shipment status, click here.

In the event that I'm asked to pay duties, may I refuse the package for a refund?

In case of request for tax, you can:
* Pay tax and collect the parcel;
* Reject the parcel and return to sender.
Upon receipt of the returned package, we will credit you the full value of the packages we receive.

Will I receive a refund or have my order replaced if the parcel is lost, stolen or damaged?

Our Refund Policy:

Refunds will be issued when a customer does not receive their order and chooses a refund instead of reshipment. If for any reason your package does not arrive we will issue a refund OR reship your order.

Do you offer discounts to returning customers?

Returning customers will receive up to 5% off on their purchases. We contact repeat buyers via email with special offers, which will also include links to sites with return customer discounts.